Head of Operations
PIP Labs
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San Francisco, CA, USA
Posted on Apr 30, 2025
About PIP Labs
PIP Labs is a research and engineering company building the future of decentralized technologies, blockchain infrastructure, and IP ownership. As a core contributor to the Story Protocol L1, we’re developing cutting-edge tools that empower creators, developers, and communities to own and remix IP in radically new ways.
As we scale, operational excellence is critical to our success. We’re hiring a Head of Operations to build and maintain the systems that drive alignment, accountability, and velocity across the company.
The Role
At PIP Labs, operations is about enabling high-velocity execution without sacrificing transparency or structure.
You will diagnose operational friction, architect scalable systems, drive cross-team visibility, and allow our founders to focus on strategic growth by managing the complexity of scaling day-to-day operations.
This is a high-autonomy, high-impact role with significant leadership exposure and growth potential.
Responsibilities
- Own the design, tracking, and communication of company and team-level OKRs as the senior operational leader across the entire company
- Drive cross-team coordination and maintain visibility across all functions (engineering, marketing, finance, incubation)
- Identify and resolve operational bottlenecks proactively, treating the company as a product
- Design and implement new processes and workflows across the company where necessary, and remove processes where irrelevant
- Shield founders from day-to-day operational cadence while escalating relevant high-priority issues
- Surface risks and operational blockers via brief escalations or structured writeups, depending on severity
- Build a culture of transparency, accountability, and goal-driven execution
What Success Looks Like
- Clear visibility across the executive team on priorities and initiatives
- Company-wide goals aligned, actively tracked, and reinforced
- Teams understand how their daily work connects to broader objectives
- Operational workflows run smoothly with minimal intervention
- Cross-functional communication is seamless and efficient
- Founders are freed up to focus on high-leverage strategic initiatives
- Strong performance opens a path toward expanded leadership, including potential COO responsibilities
Requirements
- Extensive experience in operational leadership roles, ideally at scaling startups (10→100 or 50→200 employees)
- Strong background with OKRs, cross-functional project management, and organizational scaling
- Ability to independently design, optimize, and enforce operational systems
- Strong, confident decision-maker who thrives under ambiguity
- Excellent communication skills and comfort escalating appropriately based on issue severity
- Strong collaborator able to build rapport and deep and trusting relationships with execs across areas of the company
- Familiarity with decentralized technologies, blockchain, or crypto ecosystems is a plus but not required
Preferred Qualities
- Bias for action and clear, timely decision-making without need for day-to-day guidance
- Systems thinker who views operational processes as products to continuously improve
- High degree of autonomy and ability to reprioritize independently
- Experience handling operational health for fast-moving technical teams
This job is no longer accepting applications
See open jobs at PIP Labs.See open jobs similar to "Head of Operations" Story.